This guideline emphasizes the importance of keeping track of recent conversations and interactions within the chatbot application. By doing so, users can easily refer back to advice or tasks, facilitating a coherent and continuous support experience.
Practical implementation involves implementing features within the chatbot application that allow users to access their conversation history, review past interactions, and retrieve relevant advice or tasks. This may include a chat history feature that displays previous conversations in chronological order, as well as a search functionality to quickly locate specific information or tasks.
The chatbot should also provide options for users to bookmark or save important advice or tasks for future reference. This ensures that users can easily access and revisit valuable information whenever needed.
By enabling users to refer back to advice or tasks within the application, the chatbot enhances the continuity and coherence of the support experience, empowering users to effectively manage their mental health and well-being over time.
