Guidelines

Explore our 15 guidelines for responsible and effective mental health chatbot design.

Initially

Guideline 1

Make clear what the system can do

Guideline 2

Make clear how well the system can do what it can do

During Interaction

Guideline 3

Show contextually relevant information

Guideline 4

Match relevant social norms

Guideline 5

Mitigate social biases

When Wrong

Guideline 6

Support efficient dismissal

Guideline 7

Support efficient correction

Guideline 8

Scope services when in doubt

Over Time

Guideline 9

Remember recent interactions

Guideline 10

Learn from user behavior

Guideline 11

Update and adapt cautiously

Guideline 12

Encourage granular feedback

Guideline 13

Convey the consequences of user action

Guideline 14

Provide global controls

Guideline 15*

Cultivate a relatable personality

* not in the original Microsoft HAI Guidelines

© 2024 HAI Guidelines for Mental Health Chatbots