This guideline emphasizes the importance of clearly communicating the capabilities and limitations of the mental health chatbot to users. By doing so, you're ensuring that users have realistic expectations about what the chatbot can and cannot do, which helps prevent disappointment, abandonment, and potential harm.
In practical terms, this means providing clear information to users about the functions and types of mental health support the chatbot offers. For example, if the chatbot is designed to provide emotional support through guided conversations, users should be aware of this primary function. If there are specific areas or types of mental health issues that the chatbot is not equipped to handle, such as emergency situations or severe mental health disorders requiring professional intervention, users should be informed accordingly.
By setting clear expectations upfront, users can better understand how to interact with the chatbot and what kind of support they can expect to receive. This helps foster trust and engagement while mitigating the risk of users feeling disappointed or misled by the chatbot's capabilities.
