This guideline emphasizes the importance of transparency regarding the accuracy and reliability of the mental health advice provided by the chatbot. By being transparent, you empower users to make informed decisions about whether to trust and act upon the advice given.
Practical implementation of this guideline involves clearly communicating to users the level of accuracy and reliability associated with the chatbot's advice. This may include disclosing any limitations, such as the chatbot not being a licensed mental health professional or the advice being based on general principles rather than personalized assessments.
If the chatbot utilizes AI algorithms or machine learning techniques to provide advice, users should be informed about the factors influencing the accuracy of its recommendations and any ongoing efforts to improve its performance.
Transparency builds trust between users and the chatbot, fostering a more positive and constructive user experience in seeking mental health support.
