Guideline 4
Match relevant social norms.


Adapt the bot's interactions to align with the user's social and cultural background, ensuring the support feels respectful and relevant to their personal context and emotions.

This guideline highlights the importance of adapting the chatbot's interactions to align with the user's social and cultural background. By doing so, the chatbot can ensure that the support it provides feels respectful and relevant to the user's personal context and emotions.


Practical implementation involves incorporating features that allow the chatbot to recognize and adapt to cultural nuances, language preferences, and social norms. For example, the chatbot may offer greetings or responses that reflect the user's cultural customs or use language that resonates with their cultural background.

Furthermore, the chatbot should be sensitive to the user's emotional state and respond in a manner that is empathetic and culturally appropriate. This may involve avoiding language or topics that could be perceived as insensitive or offensive in the user's cultural context.


By adapting its interactions to align with the user's social and cultural background, the chatbot can establish trust and rapport with users, ultimately enhancing the effectiveness of the support it provides.

Design Patterns

Example 1

© 2024 HAI Guidelines for Mental Health Chatbots