Guideline 5
Mitigate social biases.
The chatbot should use inclusive language and interactions that avoid perpetuating stereotypes or biases, promoting an equitable experience for all users.
This guideline emphasizes the importance of using inclusive language and interactions within the chatbot to avoid perpetuating stereotypes or biases. By doing so, the chatbot promotes an equitable experience for all users, regardless of their background, identity, or characteristics.
Practical implementation involves carefully crafting language and dialogue options that are inclusive, respectful, and free from discriminatory language or assumptions. The chatbot should avoid using language that reinforces stereotypes or marginalizes certain groups of people.
Furthermore, the chatbot should be programmed to recognize and address biases in its interactions, such as by providing corrections or alternative perspectives when biased language or assumptions are detected. The chatbot should actively promote diversity and inclusion by offering resources and support tailored to the needs of diverse user populations.
By prioritizing inclusive language and interactions, the chatbot creates a welcoming and supportive environment for all users, fostering trust and promoting a sense of belonging.
Design Patterns
Example 1
